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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A. cjp:user
B. cjds:admin_org_read
C. cjds:admin_org_write
D. cjp:config_read

Question 2

A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A. Screen Pop node
B. Create Conversation node
C. Queue Task node
D. Add Participant node

Question 3

A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
- All Sales calls in the queue must be routed to agents before
Accounting calls.
- If an older Accounting call is in the queue and a Sales call is
received by the system, the Sales call must get priority.
- When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?

A. Configure capacity based queues.
B. Ask agents to ignore Accounting calls.
C. Select Skill Profile with Sales only Skill.
D. Configure queue ranking.

Question 4

A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A. Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
B. Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
C. Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
D. Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.

Question 5

Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A. Skill Profile
B. Site
C. Desktop Profile
D. Desktop Layout

Solutions: