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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A. Assign multiple roles to the user to customize permissions.
B. Assign the user a role and then customize the role for that user only in the permissionstab.
C. Create a custom role and assign the user to the role.
D. The administrator must assign the user with the correct group. Permissions areassignedat the group level only.

Question 2

When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A. The ACCCM database can only be installed on a dedicated server.
B. The ACCCM database canonly be installed co-resident with the application server.
C. The ACCCM database can be co-resident with the application server.
D. The ACCCM database can beinstalledon a dedicated server.

Question 3

What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A. Active Directory Logins
B. Dial Plan Range
C. ACCCM Location(s), CM and the Organization Chart
D. ACCCM Supervisor, Administrator and users

Question 4

A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A. AACC
B. AvayaCMS
C. Avaya IQ
D. CM

Question 5

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A. Call Flow Management
B. CM Extensions Management
C. Visual Phone
D. Interactive Voice Response (IVR) Self-Service

Solutions: