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Appian Certified Analyst Sample Questions:

1. Which of the following is a key responsibility of a Product Owner in an Agile project?

A) Designing the user interface
B) Prioritizing the product backlog
C) Facilitating daily stand-up meetings
D) Writing code for the application

2. The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?

A) Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request
B) Prompt the order management team members with a task to create an order in the CRM platform
C) Review the emails and attachments using trained artificial intelligence to extract order data information
D) Provide a task after the order email was received asking the team to check the order status and select the next step option

3. A customer wants to automate a workflow for completing customer service cases. The high-level workflow involves multiple rounds of recording investigation results, uploading related documents, sending communications, and approving. Activities may need to be done at any time or out of order.
Which recommendation best utilizes the strengths of Appian out-of-the-box features to address this use case?

A) A dashboard showing the user's cases with associated actions.
B) A report showing the user's cases with associated actions.
C) A sequential workflow of process tasks.
D) A records-centric design using related actions for the various activities.

4. You are an Appian Analyst.
According to best practices, which other role should you work with to create process models as a part of requirements gathering?

A) Product Owner
B) Product Manager
C) Architect
D) Scrum Master

5. A given user story has a description and an acceptance criterion.
Which two other things are needed to mark the story as ready?

A) Sprint number
B) Priority
C) Estimation
D) Developer assignment

Solutions: