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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers needs to restrict access to refund processing actions so only customers with Active account status can initiate refunds. How should an Agentforce Specialist apply the restriction deterministically?

A) Include step-by-step instructions at the topic level and action level explaining the rules and examples.
B) Create a context variable for the account status field and apply a conditional filter AccountStatus equals "Active" to refund actions.
C) Create a Flex Prompt Template that has instructions to check for account status.

2. A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities. How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?

A) The LLM uses a static set of rules to match the user's request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.
B) Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then performs the steps for each action, such as retrieving a fast of open opportunities.
C) The LLM interprets the user's request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities

3. Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent's response accuracy?

A) When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding.
B) When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library.
C) When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval.

4. A company wants to retrieve patient history details to augment the AI agent response and plans to use the Data Cloud search index feature. What is best practice when considering retrieval- augmented generation (RAG) for information that may contain personally identifiable information (PII)?

A) Encrypt embeddings, but still index PII records
B) Depend on the agent's prompt to avoid exposing PII
C) Mask sensitive fields and index only non-PII data

5. Based on the user utterance, 'Show me all the customers in New York', which standard Agent action will the planner service use?

A) Select Records
B) Fetch Records
C) Query Records

Solutions: