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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Ziele verfolgt Service Design?
-Design Services zur Erfüllung der Geschäftsziele.
-Identifizieren und verwalten Sie das Risiko.
-Entwerfen Sie effektive und effiziente Prozesse
-Entwerfen Sie eine sichere und ausfallsichere IT-Infrastruktur.

A) nur 1, 2 und 4.
B) Alle oben genannten
C) Nur 1
D) nur 2 und 3.

2. Die BESTE Beschreibung der von Service Design bereitgestellten Anleitung lautet?

A) Der tägliche Betrieb und Support von Diensten
B) Der Entwurf und die Entwicklung neuer Dienste
C) Der Entwurf und die Entwicklung von Diensten und Dienstverwaltungsprozessen
D) Der Entwurf und die Entwicklung von Serviceverbesserungen

3. Welche der folgenden Kommunikationsarten können Sie von den Funktionen in Service Operation erwarten?
1) Kommunikation zwischen Rechenzentrumsschichten
2) Kommunikation im Zusammenhang mit Änderungen
3) Leistungsberichterstattung
4) Routinebetriebskommunikation

A) nur 1
B) Alle oben genannten
C) nur 2 und 3
D) nur 1, 2 und 4

4. Welche der folgenden Optionen ist eine Hierarchie, die im Wissensmanagement verwendet wird?

A) Wissen - Weisheit - Information - Daten
B) Weisheit - Information - Daten - Wissen
C) Information - Daten - Wissen - Weisheit
D) Daten - Informationen - Wissen - Weisheit

5. Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?

A) Dienstprogramm und Garantie
B) Anwendungen und Infrastruktur
C) Ressourcen und Funktionen
D) Dienste und Infrastruktur

Solutions: