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The ITSM20F.EN exam is a multiple-choice, closed-book exam, which consists of 40 questions. The total time allowed for the exam is 60 minutes. The candidate needs to score at least 65% to pass the exam and receive the certification.
Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000
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EXIN ITSM20F.EN Exam is designed to test the knowledge and skills of individuals who are interested in the field of IT Service Management (ITSM). ITSM20F.EN exam is based on the ISO/IEC 20000 standard which is widely recognized as the international standard for ITSM. ITSM20F.EN exam is designed to evaluate the foundational knowledge of ITSM processes, functions, and roles.
EXIN ITSM20F.EN Certification Exam is designed to measure an individual's knowledge and understanding of IT Service Management Foundation principles based on the ISO/IEC 20000 standard. IT Service Management Foundation based on ISO/IEC 20000 certification is ideal for IT professionals who want to increase their knowledge and skills in IT service management to improve the quality of services delivery and meet the needs of their clients.
| Section | Objectives |
|---|---|
| Topic 1: Service Management System (SMS) | - Documentation and management responsibilities - SMS requirements and governance |
| Topic 2: Service Management Concepts | - Fundamentals of IT service management - Value of service management for organizations |
| Topic 3: Service Lifecycle Processes | - Service delivery and relationship processes - Resolution and control processes |
| Topic 4: Continual Improvement | - Improvement lifecycle in ITSM - Performance evaluation and metrics |
| Topic 5: ISO/IEC 20000 Standard Overview | - Structure and purpose of ISO/IEC 20000 - Scope and applicability of the standard |
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