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Genesys PC-CIC-Core exam dumps - PureConnect: CIC Core Certification
- Exam Code: PC-CIC-Core
- Exam Name: PureConnect: CIC Core Certification
- Updated: Sep 06, 2026 Q & A: 62 Questions and Answers
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Genesys PC-CIC-Core (PureConnect: CIC Core Certification) Certification Exam is designed to test the knowledge and skills of IT professionals who are interested in working with the PureConnect: CIC Core platform. PureConnect: CIC Core Certification certification exam covers a range of topics, including system architecture, installation, configuration, and troubleshooting. PC-CIC-Core exam is suitable for IT professionals who are responsible for the maintenance and support of PureConnect: CIC Core systems.
Genesys PC-CIC-Core (PureConnect: CIC Core Certification) Exam is an essential certification for contact center professionals who are responsible for administering and maintaining the PureConnect Contact Center system. PureConnect: CIC Core Certification certification exam covers a wide range of topics and is designed to test the candidate's knowledge and understanding of the PureConnect Contact Center system's core functionalities, features, and capabilities. By passing the PC-CIC-Core exam, candidates can demonstrate their expertise in using the PureConnect Contact Center system, which can help advance their career in the contact center industry.
Reference: https://beyond.genesys.com/explore/certification/genesys-pureconnect-exams
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Genesys PC-CIC-Core Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting and Troubleshooting | 15% | - Interaction Center Business Manager reports - Performance monitoring and optimization - Basic system troubleshooting techniques - Log analysis and error identification |
| Configuring Call Flows | 30% | - Interaction Attendant interface and file structure - Inbound call operations and queue management - Profiles, schedules, and time-based routing - Auto attendant menus and voice prompts |
| Administering the CIC System | 35% | - Interaction Administrator components and navigation - Compliance and system monitoring tools - ACD and skills-based routing setup - Client templates and user management - IP phone configuration and deployment - License management and system security |
| Managing Interactions and Clients | 20% | - Presence and status management - Interaction Client configuration and features - Workgroups, roles, and permissions - Interaction Connect web client setup |
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