IBM 000-029 exam dumps - Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V2

  • Exam Code: 000-029
  • Exam Name: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V2
  • Updated: Aug 28, 2026     Q & A: 121 Questions and Answers

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IBM 000-029 Exam Syllabus Topics:

SectionWeightObjectives
Establish the Customer's Baseline20%- Identify gaps and opportunities
- Understand customer business objectives and requirements
- Assess current IT service management environment
Define IT Asset and Service Management Products20%- Overview of IBM Tivoli service management portfolio
- Key features of Tivoli Process Automation Engine
- Key features of Tivoli Service Request Manager
Evaluate the Customer's People and Processes20%- Review existing ITIL or service management processes
- Assess organizational roles and responsibilities
- Determine process improvement needs
Define Key IT Asset and Service Management Capabilities20%- Change and configuration management
- Workflow automation and process orchestration
- Service desk and incident management
Create, Justify, and Deliver Solution Design/Recommendation20%- Map solution components to customer requirements
- Present and validate recommended solution
- Develop business case and ROI analysis

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