Oracle 1Z0-1064-20 exam dumps - Oracle B2B Service 2020 Implementation Essentials

  • Exam Code: 1Z0-1064-20
  • Exam Name: Oracle B2B Service 2020 Implementation Essentials
  • Updated: Jul 30, 2026     Q & A: 78 Questions and Answers

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Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

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Oracle 1Z0-1064-20 certification exam is designed to test the knowledge and skills of professionals who want to implement and manage Oracle B2B Service 2020. 1Z0-1064-20 exam is ideal for IT professionals, system administrators, and developers who want to enhance their understanding of Oracle's B2B service platform, ensuring that they have the skills and knowledge necessary to successfully deploy and manage applications using Oracle B2B Service 2020.

Oracle 1Z0-1064-20 certification exam is a valuable credential for IT professionals seeking to advance their career in Oracle B2B Service implementation and management. It demonstrates their commitment to excellence and their ability to deliver high-quality solutions that meet the needs of their organization or clients.

Oracle B2B Service 2020 is a comprehensive solution that enables organizations to provide exceptional customer service experience. The solution provides a unified customer service platform that allows organizations to interact with their customers across all channels. The Oracle 1Z0-1064-20 exam ensures that professionals who implement this solution have the knowledge and skills required to deliver exceptional customer service experiences to their clients.

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Oracle 1Z0-1064-20 Exam Syllabus Topics:

SectionObjectives
Service Request Management- Configure Service Requests
  • 1. Manage queues and work areas
  • 2. Configure categories and severities
  • 3. Create and manage service requests
  • 4. Configure service catalog
  • 5. Set up assignment rules
Configuring Initial Setup for Oracle B2B Service- Enable Oracle B2B Service features
  • 1. Configure Functional Setup Manager
  • 2. Manage security roles and users
  • 3. Configure implementation settings
Entitlements and Service Levels- Configure Entitlement Management
  • 1. Action plans
  • 2. Coverage and response time setup
  • 3. Milestone management
  • 4. Service level enforcement
Knowledge Management- Knowledge Setup and Administration
  • 1. Knowledge authoring
  • 2. Knowledge article lifecycle
  • 3. Knowledge publishing
  • 4. Knowledge search and visibility
Analytics and Reporting- Reporting and Dashboard Configuration
  • 1. Create reports
  • 2. Service performance monitoring
  • 3. Configure dashboards
Digital Customer Service- Customer Self-Service Configuration
  • 1. Digital engagement channels
  • 2. Self-service capabilities
  • 3. Customer portals

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