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Oracle 1Z1-1038 exam covers a wide range of topics which include the design, deployment, and management of cross-channel contact centers, customer engagement, and customer experience. 1Z1-1038 exam also covers the integration of Oracle Contact Center Cloud with other Oracle Cloud solutions such as Oracle Service Cloud and Oracle Sales Cloud.
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Oracle 1Z1-1038 exam is designed for professionals who are interested in becoming certified in the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials. Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification validates the candidate's skills in deploying, configuring, and managing the Oracle Cross-Channel Contact Center Cloud solution. Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification is ideal for developers, consultants, and administrators who want to demonstrate their expertise in implementing contact center solutions in the cloud.
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Reporting Framework
|
| Knowledge Management and Customer Portal | - Self-Service Capabilities
|
| Surveys and Feedback Management | - Survey Configuration
|
| Oracle Service Cloud Architecture and Navigation | - Application Architecture
|
| Business Object Configuration | - Standard and Custom Objects
|
| Email, Chat and Cross-Channel Operations | - Interaction Management
|
| Workspaces and Agent Desktop | - Workspace Design
|
| Business Rules and Automation | - Automation Configuration
|
| Integrations and APIs | - Integration Technologies
|
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