Oracle 1z0-1034-20 exam dumps - Oracle B2C Service Integration and Development 2020 Implementation Essentials

  • Exam Code: 1z0-1034-20
  • Exam Name: Oracle B2C Service Integration and Development 2020 Implementation Essentials
  • Updated: Aug 30, 2026     Q & A: 56 Questions and Answers

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Obtaining the Oracle 1z0-1034-20 certification can be beneficial for professionals who work with Oracle B2C Service in their daily job roles. Oracle B2C Service Integration and Development 2020 Implementation Essentials certification can help you advance your career and increase your earning potential. Additionally, becoming certified can demonstrate your commitment to the industry and your dedication to staying up-to-date with the latest technologies and best practices.

Oracle 1z0-1034-20 is a certification exam that validates the knowledge and skills required for implementing and integrating Oracle B2C Service 2020. 1z0-1034-20 exam is designed for professionals who want to establish themselves as experts in the field of Oracle B2C Service Integration and Development. 1z0-1034-20 exam is intended to test the knowledge and skills of candidates in the areas of service cloud architecture, customization, and analytics.

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Oracle B2C Service is a platform that provides organizations with a set of tools and features to improve the customer experience. The platform offers a range of solutions that help businesses enhance their customer service by providing effective communication channels, personalized self-service options, and streamlined service processes. The Oracle 1z0-1034-20 exam covers key areas such as configuring and customizing the platform, troubleshooting issues, and ensuring effective integration with other systems.

Reference: https://education.oracle.com/oracle-b2c-service-integration-and-development-2020-implementation-essentials/pexam_1Z0-1034-20

Oracle 1z0-1034-20 Exam Syllabus Topics:

SectionWeightObjectives
Advanced Customizations and Integration25%- Custom Process Models and Hooks
  • 1. Configure custom process models
    • 2. Session and state management
      • 3. Implement business logic hooks
        - Connect Web Services
        • 1. Common Object Model overview
          • 2. CRUD operations via SOAP/REST
            • 3. Bulk, batch, and chain operations
              Agent Desktop and External Integration20%- Desktop Add-Ins & Syndication
              • 1. RightNow Add-In Framework
                • 2. Embed syndicated widgets externally
                  • 3. Add-in deployment and usage
                    - Agent Desktop Administration
                    • 1. Record types and customization
                      • 2. Site configuration and debugging
                        Customer Portal Widgets and Scripting30%- Widget Development
                        • 1. Widget anatomy and inspector usage
                          • 2. Event handling and AJAX interaction
                            • 3. Accessibility and internationalization
                              - Client-Side and Server-Side Scripting
                              • 1. Message bases and configuration
                                • 2. Connect for PHP integration
                                  • 3. JavaScript usage in widgets
                                    Customer Portal Basic Customizations25%- Custom Fields, Attributes and Objects
                                    • 1. Create and manage custom fields/attributes
                                      • 2. Configure and extend custom objects
                                        • 3. Use ROQL for custom data access
                                          - CP Architecture and Environment
                                          • 1. Page structure, templates, themes, and parameters
                                            • 2. CP admin area and deployment process

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