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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question 1

In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)

A. Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
B. Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.
C. Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
D. Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.

Question 2

A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

A. Red Hat Enterprise Linux Server 6.1 (x86)
B. Red Hat Enterprise Linux Server 6.0 (x86)
C. Red Hat Enterprise Linux Server 6.1 (x86_64)
D. Red Hat Enterprise Linux Server 6.0 (x86_64)

Question 3

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
C. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

Question 4

You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers.
Which three choices will meet this requirement? (Choose three)

A. Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled
B. Disable the HTTPS protocol on your application servers and use HTTP only
C. Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network
D. Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server
E. Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server

Question 5

You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)

A. Alarm Codes
B. EPM Servers
C. Applications
D. VoIP Connections
E. MPP Servers

Solutions: