Cisco 500-052 exam dumps - Deploying Cisco Unified Contact Center Express

  • Exam Code: 500-052
  • Exam Name: Deploying Cisco Unified Contact Center Express
  • Updated: Sep 06, 2026     Q & A: 90 Questions and Answers

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What is the duration of the 500-052 Exam

  • Length of Examination: 60 minutes
  • Format: Multiple choices, multiple answers
  • Number of Questions: 45-55
  • Passing Score: 70%

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Cisco 500-052 Exam Certification Details:

Number of Questions45-55
Exam NameDeploying Cisco Unified Contact Center Express
Sample QuestionsCisco 500-052 Sample Questions
Exam Code500-052 UCCXD
Passing ScoreVariable (750-850 / 1000 Approx.)
Recommended TrainingDeploying Cisco Unified Contact Center Express (UCCXD) v6.0
Exam RegistrationPEARSON VUE
Duration60 minutes
Exam Price$300 USD

Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview

Cisco 500-052 Exam Syllabus Topics:

SectionObjectives
Topic 1: Agent and Desktop Integration- Supervisor and reporting tools
- Agent skill-based routing
- Cisco Finesse configuration
Topic 2: UCCX Architecture and Components- Integration with Cisco Unified Communications Manager (CUCM)
- Cisco Unified Contact Center Express architecture overview
- System sizing and deployment models
Topic 3: Call Routing and Call Flows- Dial plan integration
- Contact service queues and triggers
- Basic and advanced call routing concepts
Topic 4: Administration and Troubleshooting- Common deployment issues and resolution
- System administration tasks
- Monitoring and logging
Topic 5: IVR and Scripting- Prompt management and localization
- Cisco Unified CCX scripting fundamentals
- IVR call flow design

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