Microsoft 70-272 exam dumps - Supporting Users and Troubleshooting Desktop Applications

  • Exam Code: 70-272
  • Exam Name: Supporting Users and Troubleshooting Desktop Applications
  • Updated: Sep 16, 2026     Q & A: 100 Questions and Answers

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Microsoft 70-272 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and User Support- User account management
  • 1. Local user accounts and permissions
    • 2. Password and access issues
      - System security troubleshooting
      • 1. Windows Firewall configuration
        • 2. Malware and antivirus issues
          Topic 2: Network and Connectivity Support- TCP/IP and LAN connectivity
          • 1. IP configuration and troubleshooting
            • 2. Name resolution issues (DNS/WINS)
              Topic 3: Operating System Troubleshooting- Device and driver issues
              • 1. Device Manager troubleshooting
                • 2. Hardware driver installation and rollback
                  - Windows XP system issues
                  • 1. User profile and system settings
                    • 2. Startup and performance problems
                      Topic 4: Troubleshooting Desktop Applications- Application compatibility issues
                      • 1. Legacy application support on Windows XP
                        • 2. Compatibility mode and updates
                          - Microsoft Office and productivity applications
                          • 1. Application installation and configuration issues
                            • 2. Word, Excel, Outlook troubleshooting

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