Nortel 922-062 exam dumps - Nortel Contact Center RIs. 7.0 SCE Scripting
- Exam Code: 922-062
- Exam Name: Nortel Contact Center RIs. 7.0 SCE Scripting
- Updated: Jul 21, 2026 Q & A: 100 Questions and Answers
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Nortel 922-062 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Flow Control & Routing | 30% | - Call processing logic - Time-of-day and conditional routing - Skill-based routing configuration |
| Integration & Advanced Features | 15% | - Error handling and exception logic - Database and external system integration - Script debugging and testing |
| SCE Scripting Fundamentals | 25% | - Introduction to SCE Script Editor - Basic script structure and syntax - Variables, constants, and expressions |
| Media & IVR Handling | 20% | - DTMF input processing - Voice prompts and audio resources - IVR menu design and navigation |
| Deployment & Maintenance | 10% | - Monitoring and performance tuning - Script deployment and activation - Version control and updates |
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