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Apple Desktop Service Certification Sample Questions:

1. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Knowledge Base
B) Discussions
C) Downloads
D) User's manual

2. Which of the following is ALMOST CERTAINLY a software-related problem?

A) No Internet connectivity
B) Single beep at startup
C) No video on display
D) iPhoto quits when launched

3. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A) CRT discharge tool
B) Metal work surface
C) Wrist strap and cord
D) Grounded work mat
E) Static-shielding bags

4. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Error beep at startup
B) No video at startup
C) Distorted video at startup
D) Blinking question mark at startup

5. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) The power button or power indicator lights up
B) You may hear fan or drive noise
C) The cursor is frozen and the system is unresponsive.
D) You don't hear a startup chime
E) You can't connect to the Internet

Solutions: