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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. Using the Parental Controls preferences, which restriction can you impose on an account?

A) Restrict the account to sending emails only to defined email addresses.
B) Restrict the account to downloading only specified file types, such as text or audio files, from the Internet.
C) Restrict the account to a defined amount of disk space for the home folder.
D) Restrict the account to a defined set of the services available from the Sharing pane of
System Preferences.

2. Which OS X Mountain Lion tool can help you create a strong password?

A) Password Checking, accessible from Parental Controls preferences
B) Security Audit, accessible from Directory Utility
C) Password Audit, accessible from Security preferences
D) Password Assistant, accessible from Users & Groups preferences

3. How do you reset the printing system in OS X Mountain Lion?

A) Open Printer Setup Utility and choose Reset Printing System from the Printer Setup Utility menu.
B) Open the Print & Scan preferences, Control-click in the Printers list, and choose Reset printing system from the shortcut menu.
C) Open the Print & Scan pane of System Preferences, and delete all of the printers in the Printers list.
D) Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.

4. Why would you want to open an application in 32-bit mode?

A) The master password is used to reset local account passwords.
B) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
C) Documents saved to iCloud can be managed from the application that was used to
create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.
D) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.

5. You can deselect the option to "Reopen windows when logging back in" from the logout verification dialog. You can deselect the option to "Close windows when quitting an application" from General preferences. Also from General preferences, you can select the option to "Ask to keep changes when closing documents," which turns off the Auto Save feature.

A) How can you identify which applications are installed on your Mac?
B) Where can you adjust application Auto Save and Resume options?
C) How can you identify if a Mac requires a firmware update?
D) How can you prevent a user from installing software updates?

Solutions: