Salesforce AP-209 Value Pack (Frequently Bought Together)

Universal Containers installers are required to complete a standardized quality checklist that includes data inputs as well as capturing some pictures of the completed installation.
How should a Field Service consultant set up the mobile experience for those installers?

• A. Leverage 'Work Plans' and a flow to launch from a 'Work Step'
• B. Create fields on the Service Appointment and create a Service Appointment 'Record Update' action for the quality check items and leverage 'Chatter' to post images
• C. Give complete edit access to the mobile app so the installers have the flexibility to update what they need
• D. Use 'Deep Linking' in order to achieve this requirement

Green Energy Solutions employs a field workforce and must ensure they have coverage to respond to emergencies, which may occur at any given time. GES' field service organization consists of several business units configured as Service Territories, of which a resource may support simultaneously.
Resources do not work in more than a single timezone at a given time, however, GES is looking for a solution to allow their resources to be available for emergency work in the off-hours, in all the territories that they may support.
Which solution should a consultant recommend?

• A. Create a shift for the Service Resource without a specified Service Territory, use recordset filter criteria to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
• B. Create a shift for each Service Territory the Service Resource may belong to, set the time slot type to
  'Designated' to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
• C. Service Resources cannot be assigned to more than one Service Territory
• D. Create a shift for the Service Resource without a specified Service Territory, set the time slot type to
  'Designated' and verify that the shift is contained in the Primary Territory membership dates

What are three key considerations when working with a customer on their Service Territory management design?

• A. Aligning all Territories to geographic regions
• B. Sizing to 1,000 Appointments per day, per Territory
• C. Sizing to 20 qualified candidates per Appointment
• D. Sizing to 50 resources per Territory
• E. Ensuring all resources have skill assignments

Technicians are tasked with performing product upgrades at customer sites. During the upgrade process, a new product is installed to replace the obsolete product. For reporting purposes, the information about the obsolete and upgraded products, as well as the customer for which the upgrade is done should be tracked in Salesforce.
Which object should an admin configure to support this process?

• A. Child Asset
• B. Maintenance Asset
• C. Asset Warranty
• D. Asset Relationship

A company wants to evaluate whether Global Optimization is giving them the desired results like reduced travel or improved resource utilization. As a result of the evaluation, the company has decided to deploy globally.
What should an admin do to provide visibility into KPI improvements for Global Optimization?

• A. Subscribe to Analytics App
• B. Install the 'SFS Dashboard' package and use the 'SFS Service Manager' dashboard
• C. Get the data from the 'Dispatcher Console' for all the requests
• D. Configure 'Optimization Insights' feature