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BlackBerry 10 Support Specialist Sample Questions:

1. When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?

A) In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.
B) Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
C) Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
D) With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.

2. What steps are needed to port and install applications which are present on a BlackBerry 7 (BB7) smartphone to the BlackBerry 10 (BB10) smartphone on a device switch?

A) While using the BlackBerry link, check the applications to be copied over to the BB10 smartphone while using the device switch feature.
B) CD7 applications are incompatible with BB10 platform; hence, cannot be ported ovei unless the application is released for the BB10 platform.
C) The BB7 applications should be ported using the 2BB10 web-convert tool.
D) Load the BB7 runtime on the BB10 smartphone.

3. When the customer opens a new application, previously running applications are no longer seen. What is most likely happening in this scenario?

A) The Active Screen only displays four running applications. If there are five or more applications active, a second Active Screen is launched to display the additional. Swipe left to right to reveal the additional Active Screen.
B) The Active Screen only displays four running applications full size. If there are five or more applications active, the icons are shrunk to allow additional applications to be shown.
C) The Active Screen only displays four running applications. If there are five or more applications active, swipe from the bottom of the screen up to reveal additional running applications.
D) The Active Screen only displays four running applications. If a fifth application is opened, the oldest running application is closed to make room on the display.

4. A user reports that they are unable to enable BlackBerry (BB) Protect. What steps should they follow to make sure that it is enabled?

A) Swipe down, go to Settings, click on Security, enable Device password.
B) Swipe down, go to Settings, click on Location Services.
C) Swipe down, go to Settings, click on BB Protect.
D) Swipe down, go to Settings.

5. It can be necessary to distribute client certificates to tablets and handhelds in order to connect to:

A) cellular networks.
B) Enterprise Wi-Fi or VPN Networks.
C) encrypted hard drives.
D) the Internet.

Solutions: