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SAP Certified - SAP Field Service Management Sample Questions:

1. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.

A) Customer self service
B) Smartforms and feedback (checklists)
C) Autoscheduling

2. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.

A) Marketing specialists
B) SAP Expert Team
C) Customer support representatives
D) SAP Community Members

3. Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

A) All data required for an online report is read from the FSM cloud.
B) The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
C) Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
D) Online reports are generated in the FSM cloud and returned to the client (mobile or web).

4. Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.

A) Manually on the FSM web interface
B) Automatically by a business rule
C) Manually on a mobile device
D) Automatically by using an API call

5. Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.

A) True
B) False

Solutions: