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IBM C9020-971 exam dumps - IBM Enterprise Storage Technical Support
- Exam Code: C9020-971
- Exam Name: IBM Enterprise Storage Technical Support
- Updated: Nov 04, 2026 Q & A: 55 Questions and Answers
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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Storage Fundamentals | - RAID concepts and data protection mechanisms - Storage architectures and tiers - Basic storage concepts (block, file, object) |
| SAN and Networked Storage | - iSCSI and IP-based storage networking - Fibre Channel SAN concepts - Zoning, masking, and connectivity |
| Troubleshooting and Support | - Log analysis and problem determination - Common storage issues and diagnostics - Performance troubleshooting |
| Storage Administration and Management | - Capacity planning and optimization - Storage monitoring and performance management - Volume provisioning and configuration |
| Data Protection and Availability | - High availability and disaster recovery - Replication technologies - Backup and restore concepts |
| IBM Storage Solutions Overview | - Enterprise storage system components - IBM storage product portfolio overview |
IBM Enterprise Storage Technical Support Sample Questions:
Question #1
A customer wants a new tape library. The customer currently uses LTO-4 tapes but has some older archive tapes on LTO-3.
What is the highest level tape drive the customer can install and still read the older archive tapes and write to current tapes?
- A. LTO-5
- B. LTO-6
- C. LTO-4
- D. LTO-3
Correct Answer: C 🗳️
Question #2
Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?
- A. Continuous data protection
- B. Global Mirror
- C. Backup Strategy
- D. Disaster Recovery
Correct Answer: C 🗳️
Question #3
Which feature of the XIV system is a technical advantage over competitive storage arrays?
- A. Encryption at any time
- B. Deduplication
- C. SSD adaptive read caching
- D. Software bundled with IBM Spectrum Control
Correct Answer: A 🗳️
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Question #4
A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
- A. Disk Magic
- B. TPC
- C. Storage Tier Advisor Tool
- D. Capacity Magic
Correct Answer: A 🗳️
Question #5
A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?
- A. Determine how energy allocated to IT resources is used to produce business results.
- B. Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
- C. Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.
- D. Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
Correct Answer: B 🗳️
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