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ServiceNow CIS-HR exam dumps - Certified Implementation Specialist-Human Resources
- Exam Code: CIS-HR
- Exam Name: Certified Implementation Specialist-Human Resources
- Updated: Oct 14, 2026 Q & A: 130 Questions and Answers
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Achieving the ServiceNow CIS-HR certification can be an important milestone for HR professionals who work with the ServiceNow platform. Certified Implementation Specialist-Human Resources certification can help individuals demonstrate their expertise and commitment to the field of HR. It can also help individuals advance their careers and increase their earning potential. Additionally, organizations that employ ServiceNow HR specialists may prefer to hire individuals who have obtained the CIS-HR certification, as it demonstrates a level of proficiency with the platform.
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How to register for the CIS-HR Exam
To purchase the CIS-HR exam, you should be a member of the ServiceNow Partner Program.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
Earning the ServiceNow CIS-HR certification demonstrates that you have the skills and knowledge to implement and manage HR service management in ServiceNow. It is a valuable certification for HR professionals who want to advance their careers and demonstrate their expertise to their employers. Certified Implementation Specialist-Human Resources certification is also beneficial for organizations that use ServiceNow HR service management, as it ensures that their employees have the necessary skills to manage the system effectively.
ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core Configuration | 30% | - Virtual Agent for HR - HR Document Generation - HR Service Catalog Configuration - HR Service Administration |
| Employee Record Management | 20% | - Onboarding/Offboarding Processes - Employee Documents and Signatures - Employee Service Center - Employee Data Model |
| HR Case Management | 25% | - HR Case Metrics and Reporting - HR Case Creation and Assignment - HR Case Lifecycle - Case Templates and Quick Actions |
| Designer Integration | 25% | - Configurable Workspace Integration - Integration with HCM Systems - Employee Readiness using Workforce Dimensions |
ServiceNow Certified Implementation Specialist-Human Resources Sample Questions:
Question #1
What are the functions of a journey template owner?
Choose 3 answers
- A. Manage the order and flow of the journey stages and tasks
- B. Change only the task templates that they own
- C. Message new hire to welcome them to the team
- D. Restrict inter-departmental transfer of sensitive case details
- E. Create task templates for their audience m a simple user-friendly experience
Correct Answer: A,C,E 🗳️
Question #2
After an HRSD Implementation what capabilities exist for a System Administrator attempting to impersonate an HR member once the HR Admin role has been removed ' ?
Choose 2 answers
- A. System Admin cannot grant scoped HR roles.
- B. System Admin can grant scoped HR roles.
- C. System Admin cannot view HR Cases and confidential profile information.
- D. System Admin can view HR Cases and confidential profile information.
Correct Answer: B,C 🗳️
Question #3
How does ServiceNow know which HR Template to use on an HR Case?
- A. The HR Template is referenced on the record producer form.
- B. The HR Template is selected directly on the Catalog item.
- C. The HR Template is referenced on the HR Service record.
- D. Each COE has a specific HR Template.
Correct Answer: C 🗳️
Explanation: Only visible for FreeDumps members. You can sign-up / login (it's free).
Question #4
With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?
- A. Article Versions related list
- B. Translated Versions related list
- C. Knowledge feedback related list
- D. Affected Products related list
Correct Answer: B 🗳️
Explanation: Only visible for FreeDumps members. You can sign-up / login (it's free).
Question #5
Which feature enables agents to collaborate in the Next Experience user interface?
- A. Sidebar
- B. Work Notes
- C. Scheduling
- D. Connect Chat
Correct Answer: A 🗳️
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