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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A) Service catalogue management
B) Service asset and configuration management
C) Problem management
D) Event management

2. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that information in the service catalogue is accurate
B) Ensuring that all operational services are recorded in the service catalogue
C) Ensuring that information in the service catalogue is consistent with information in the service portfolio
D) Ensuring that service level agreements are maintained

3. Which one of the following is the BEST description of a service-based service level agreement (SLA)?

A) An agreement with an individual customer group, covering all the services that they use
B) An agreement that covers service specific issues in a multi-level SLA structure
C) An agreement that covers one service for a single customer
D) An agreement that covers one service for all customers of that service

4. Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A) Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
B) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
C) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
D) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

5. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A) Manage an activity
B) Be accountable for the outcome of an activity
C) Perform an activity
D) Be kept up-to-date on the progress of an activity

Solutions: