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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

A) Write a workflow that associates articles to work orders based on a picklist on thework order.
B) Use work types to assign associated articles to work order.
C) Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.
D) Create a custom Mobile App that syncs articles based on service appointmentassignments.

2. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A) Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
B) Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
C) Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
D) Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

3. Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

A) FSL Admin Permissions
B) FSL Agent Permissions
C) FSL Dispatcher Permissions
D) FSL Resource Permissions

4. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A) Add the technician as the required resource on the service appointment.
B) Add the preferred resource service objective to the scheduling policy.
C) Create a child work order for maintenance on the original installation work order.
D) Add the technician as a preferred resource on the account record.

5. One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A) Configure a Maintenance Plan.
B) Implement Path for Work Orders.
C) Define a repeating Work Type.
D) Build a Process for Service Appointments.

Solutions: