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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Identifizieren Sie die fehlenden Wörter im folgenden Satz.
Das Management von Informationssicherheitsvorfällen erfordert normalerweise [?].

A) Ein separater Prozess
B) Sofortige Eskalation
C) Spezialistenteams
D) Unterstützung durch Drittanbieter

2. Warum sollten Servicedesk-Mitarbeiter wiederkehrende Probleme erkennen?

A) Um Vorfälle an das richtige Support-Team weiterzuleiten
B) Zur Unterstützung bei der Identifizierung von Problemen
C) Um die richtige Änderungsautorität einzuschalten
D) Um eine effektive Bearbeitung von Serviceanfragen zu gewährleisten

3. Welche Aktion wird von einem Dienstanbieter durchgeführt?

A) Sicherstellung des Zugriffs auf vereinbarte Ressourcen
B) Empfang der vereinbarten Ware
C) Erforderliche Serviceaktionen werden angefordert
D) Budget für die Servicenutzung autorisieren

4. Wofür wird ein Änderungsplan HAUPTSÄCHLICH verwendet?

A) Um bei der Planung von Änderungen zu helfen, die Kommunikation zu unterstützen und Konflikte zu vermeiden
B) Um sicherzustellen, dass eine einzelne Änderungsautorität jede Änderung überprüft
C) Zur Unterstützung bei der Planung, Autorisierung und Terminierung von Notfalländerungen
D) So veröffentlichen Sie eine Liste mit Serviceanfragen, die Benutzer auswählen können

5. Welche Praxis braucht Menschen, die komplexe Systeme verstehen und über kreative und analytische Fähigkeiten verfügen?

A) Aktivierung ändern
B) Service-Level-Management
C) Problemmanagement
D) Serviceanforderungsverwaltung

Solutions: