GAQM ITSM-Fnd exam dumps - ISO / IEC 20000 ITSM - Foundation Certificate

  • Exam Code: ITSM-Fnd
  • Exam Name: ISO / IEC 20000 ITSM - Foundation Certificate
  • Updated: Jul 27, 2026     Q & A: 0 Questions and Answers

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The ISO / IEC 20000 ITSM - Foundation Certificate certification exam consists of 40 multiple-choice questions, and the duration of the exam is one hour. The passing score for the exam is 60%, and candidates who pass the exam receive a certificate that is valid for three years. To maintain their certification, candidates must complete 20 hours of continuing professional education (CPE) every year.

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GAQM ITSM-Fnd (ISO / IEC 20000 ITSM - Foundation Certificate) Certification Exam is a valuable certification for IT professionals who want to enhance their career in ITSM. It covers the fundamentals of ITSM based on the ISO/IEC 20000 standard and validates an individual's knowledge and skills in this field. ISO / IEC 20000 ITSM - Foundation Certificate certification is recognized globally and is valued by employers as an indication of an individual's commitment to excellence in ITSM.

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GAQM ITSM-Fnd (ISO / IEC 20000 ITSM - Foundation Certificate) certification exam is an internationally recognized certification for IT service management professionals. ITSM-Fnd exam focuses on providing IT professionals with a comprehensive understanding of IT service management standards, processes, and practices. The ITSM-Fnd certification exam is designed for individuals who are new to IT service management and want to understand the basics of IT service management.

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GAQM ITSM-Fnd certification exam is suitable for individuals who want to pursue a career in ITSM, including IT service managers, IT professionals, and IT consultants. ISO / IEC 20000 ITSM - Foundation Certificate certification demonstrates that the candidate has a strong foundation in ITSM and is capable of implementing, managing, and improving IT services based on the ISO/IEC 20000 standard. As ITSM is becoming increasingly important for organizations, the GAQM ITSM-Fnd certification is highly valued in the industry and can help candidates advance their careers.

GAQM ITSM-Fnd Exam Syllabus Topics:

SectionObjectives
Topic 1: Continual Improvement- Service improvement practices
  • 1. Continual service improvement (CSI)
    • 2. Performance evaluation and monitoring
      Topic 2: Control and Resolution Processes- Operational processes
      • 1. Problem management
        • 2. Service request management
          • 3. Incident management
            Topic 3: Service Delivery Processes- Core service management processes
            • 1. Service reporting
              • 2. Service level management (SLM)
                • 3. Supplier management
                  • 4. Capacity and availability management
                    • 5. Information security management
                      • 6. Budgeting and accounting for services
                        Topic 4: Service Management System (SMS)- SMS planning and governance
                        • 1. Policy and objectives
                          • 2. Roles and responsibilities
                            Topic 5: Introduction to IT Service Management (ITSM)- ITSM concepts and terminology
                            • 1. Value creation through services
                              • 2. Service lifecycle overview
                                Topic 6: ISO/IEC 20000 Standard Overview- Structure of ISO/IEC 20000-1:2018
                                • 1. Requirements for service management system (SMS)
                                  • 2. Scope and applicability
                                    Topic 7: Change and Release Management- Change control
                                    • 1. Release and deployment management
                                      • 2. Change management process

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