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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a view of al opportunities for a specific customer.
A colleague does not have access to the view of the opportunities.
You need to give your colleague Read access to the view while granting the least possible privilege on the
opportunities.
What should you do?

A) Share only the view.
B) Share the view and the opportunities.
C) Assign only the view.
D) Assign the view and the opportunities.

2. In Microsoft Dynamics CRM 2011, how can products and price lists be related to campaigns or campaign activities?

A) Price lists can be associated with a campaign, but not with a campaign activity. Products can be associated with a campaign activity, but not with a campaign.
B) Products and price lists can be associated with a campaign, but neither can be associated with a campaign activity.
C) Products can be associated with a campaign, but not with a campaign activity. Price lists can be associated with a campaign activity, but not with a campaign.
D) Products and price lists can be associated with a campaign activity, but neither can be associated with a campaign.

3. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)

A) moving records by dragging and dropping
B) 15-minute reminders for service activities
C) attaching files before saving an email activity
D) email signatures

4. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead from the Regarding lookup of the email message.
B) Create a new lead, attach the email message to the lead, and then save the lead.
C) Convert the email message into a lead.
D) Create a new lead and set a connection to the email message.

5. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a lead. What should you do?

A) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
B) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
C) Qualify the lead and convert it to an account, a contact, and an opportunity.
D) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.

Solutions: