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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
| Reporting, Analytics, and Integration | - Integration Concepts
- 1. Salesforce Ecosystem Integration
- 2. External System Data Flow
- Reporting and Dashboards
- 1. Data Visualization
- 2. Nonprofit KPI Reporting
|
| Case Management and Service Delivery | - Service and Case Tracking
- 1. Case Intake and Routing
- 2. Service Outcomes Tracking
|
| Fundraising and Engagement | - Donor Management
- 1. Donations and Soft Credits
- 2. Campaign and Engagement Tracking
|
| Program and Service Management | - Program Lifecycle Management
- 1. Participant Tracking
- 2. Program Design and Delivery
|
| Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
- 1. Households and Affiliations
- 2. Account and Contact Relationships
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
1. Which app included in Nonprofit Cloud for Fundraising is designed specifically for mass-market fundraising and campaign management processes?
A) Philanthropy & Partnerships
B) Donor Engagement
C) Fundraising Strategy
2. The development director wants all users to only see Engagement Plans on Opportunity records for donations with an Amount greater than 10,000. How should this be accomplished?
A) Create a custom Lightning component that dis9plays all Engagement Plans. Add the component to the Opportunity Lightning Page. Assign the Lightning Page as the Org Default and Activate it.101112
B) Add the Related Lists component to the Opportunity Lightning page. Set the component visibility filter to ensure the Opportunity Amount field is greater than 10,000. Assign the page to the development director's profile.
C) Add the Related List - Single Lightning component to the Opportunity Lightning pa13ge. Add a component visibility filter to display the Engagement Plan when the Opportunity Amount field is greater than 10,000.
D) Create a tab and associate the Engagement Plan object to the tab. Add the Related List - Single Lightning component and set it to Engagement Plans. Give read access for the Engagement Plan object to all profiles.8
3. A nonprofit organization wants board members to be able to review details of the grant applications received by the organization. Which component included on the Grantmaking Experience Cloud template should the organization use?
A) Form Review
B) Batch Assign Reviews
C) Form Overview
4. The development director at a nonprofit needs to track grant lifecycles using NPSP, including assigning actions to staff members, tracking applications, reporting deadlines, and summarizing the total amount awarded with payments. How should the consultant model payments, applications, reporting deadlines, and actions in NPSP for the grant seeking institution?
A) Payments = Opportunities with Payments; Applications = Deliverables; Reporting deadlines = Deliverables; Actions = Activities
B) Payments = Recurring Donations with Opportunities; Applications = Deliverables; Reporting deadlines
= Deliverables; Actions = Activities
C) Payments = Opportunities with Payments; Applications = Activities; Reporting deadlines = Activities
5. A consultant is engaged by a nonprofit organization that wants to implement Nonprofit Cloud to digitize its siloed processes. Currently, the processes are comprised mostly of spreadsheets, notepads, and inboxes. The organization wants to have a fixed budget and a fixed scope of work (SOW). The organization already understands what is required and will clearly define all deliverables upfront. Which project management methodology describes the organization approach?
A) Agile
B) Kanban
C) Waterfall
Solutions:
Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |