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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers

A) Verify a transaction
B) Make a payment
C) View credit score history
D) View statements
E) Request higher limit

2. A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?

A) Based on dynamic inputs from Omniscript fields
B) Using a simple search ..
C) Using a complex search algorithm
D) Based on static values set up during configuration

3. A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements.
What can the consultant recommend to improve these OmniScripts?

A) Add an address typeahead element to all the OmniScripts.
B) Create a reusable OmniScript to update address information.
C) Use a DataRaptor Transform to standardize the data format.
D) Create new versions of the OmniScripts to collect the address information.

4. A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?

A) Conditional Views
B) Script Configuration
C) User Roles
D) Script Profiles

5. Topic: Salesforce API
You want to display Chatter feeds, users, groups, and followers, especially in mobile applications.
Also, you want to provide programmatic access to files, recommendations, topics, notifications, and Data.com purchasing. Which of the following option should you use to do this?

A) Chatter SOAP API
B) Chatter REST AP!
C) Streaming API
D) Tooling API
E) REST API

Solutions: