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Oracle 1Z1-1064 exam dumps - Oracle Engagement Cloud 2019 Implementations Essentials
- Exam Code: 1Z1-1064
- Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
- Updated: Aug 31, 2026 Q & A: 76 Questions and Answers
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Oracle 1Z1-1064 exam is specifically designed for professionals who are seeking to become certified in Oracle Engagement Cloud 2019 Implementations Essentials. 1Z1-1064 exam is a crucial step towards becoming an Oracle certified professional and it is ideal for individuals who wish to improve their skills in managing customer relationships in a cloud-based environment.
Reference: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064
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Oracle 1Z1-1064 exam is a computer-based test that consists of 70 multiple-choice questions. Candidates are given a total of 105 minutes to complete the exam, and they must score at least 60% to pass. 1Z1-1064 exam is available in English and Japanese, and it can be taken at any authorized Pearson VUE testing center worldwide. Passing the Oracle 1Z1-1064 exam is a valuable achievement that can enhance your career prospects and demonstrate your proficiency in Oracle Engagement Cloud 2019 Implementations Essentials.
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Oracle 1Z1-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Knowledge Management & Omnichannel | 15% | - Agent notifications configuration - Omnichannel communication setup - Knowledge management enablement |
| Topic 2: Entitlements & Security | 15% | - Roles, privileges, and access control - Engagement Cloud security model - Entitlement concepts: coverage and milestones |
| Topic 3: Service Request Management | 20% | - SR creation and handling setup - SR assignment mapping - Common SR processing activities - SR category configuration |
| Topic 4: Communication & Integration | 15% | - Email templates and notifications - Inbound and outbound email setup - Integration architecture overview - CTI integration and configuration |
| Topic 5: Engagement Cloud Setup & Customization | 15% | - Enable Engagement Cloud features - Customization mechanisms - Service Catalog configuration - Functional Setup Manager (FSM) usage |
| Topic 6: Digital Customer Service (DCS) | 20% | - Deploy and customize DCS application - DCS architecture and components - Themes, templates, and pages - DCS security and roles |
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