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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What would be the BEST composition for a multidisciplinary rounding team to round on ICU patients?

A) The medical chief of staff, attending physician, house supervisor, patient registrar, and spiritual care provider
B) The ICU nurse leader, primary nurse, respiratory therapist, and patient care assistant
C) The attending physician, pulmonologist, immunologist, and cardiologist
D) The attending physician, nurse leader, primary nurse, case manager, pharmacist, and spiritual care provider

2. A healthcare organization wants to leverage their patient experience scores to support their brand messaging that the organization is a world-class health provider. Which data element would BEST support this campaign?

A) A list of key drivers' performance within the past two fiscal years
B) A 3-to-5-year series trend of the organization's overall percentile ranking on the national benchmark
C) A year-to-date top-box score for Overall Rating 0 to 10
D) A previous fiscal year's percentile ranking for Likelihood to Recommend on the state benchmark

3. Which policy change BEST reflects respect for the value of family members as partners in a patient's well- being and recovery?

A) Changing policy to allow family members to remain directly at the bedside during resuscitation attempts
B) Changing policy to define care tasks to be done by family members in caring for the patient at home
C) Changing infection prevention policies to allow family pets to visit
D) Changing visitation hours to a 24-hour/7-day family access policy

4. What impact do personalized treatment plans have in effective patient engagement?

A) Increased hospital throughput
B) Decreased staff turnover
C) Broader research opportunities
D) Improved quality of the experience

5. In which of the following methodologies for process improvement is emotional mapping used as an analytical tool?

A) Experience-based co-design
B) Plan-Do-Check-Act
C) Lean management
D) Total quality management

Solutions: