About Peoplecert ITILFNDv5 Exam Questions

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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A) Continuous Deployment
B) Continuous Delivery
C) DevOps
D) Continuous Integration

2. Which of the following BEST describes an operating model?

A) A recommendation that guides an organization's actions and decisions in all circumstances
B) A set of organizational resources designed for performing specific work or achieving a particular objective
C) A set of rules that ensures consistent decision-making and accountability within the organization
D) A conceptual and visual representation of how an organization co-creates value with its customers

3. Which of the following is a necessity to a successful service level agreement (SLAs)?

A) Vague targets, such as those related to user experience, should be avoided
B) Base the SLA on system-based metrics that are useful to the service provider
C) In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
D) The language and terms used in the SLA should be commonly understood by all parties

4. A service provider commits to using recyclable components, reducing carbon emissions, and maintaining transparent supply chains. Which concept does this commitment represent?

A) Sustainability
B) Warranty
C) Utility
D) User experience

5. What is the MAIN purpose of using feedback throughout improvement iterations?

A) To ensure that improvement actions remain relevant and effective in changing circumstances
B) To confirm that all stakeholder opinions are in agreement
C) To prevent the need for further adjustments once work has started
D) To avoid changes in project priorities during implementation

Solutions: