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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. How should you counter this objection: "Services cost too much."

A) HP standard warranty offers limited support for a short time period.
B) HP Services ensure that your equipment stays up and running.
C) HP Services give you predictability and greater control of TCO.
D) HP Services allow you to choose from various options that best suit your needs.

2. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Increased staff productivity
B) Secure protection of sensitive data
C) Efficient support of mobile users
D) Support for users with efficient escalation process
E) Removal of unplanned repair costs
F) Reduced theft of computers and printers

3. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 44%
B) 24%
C) 34%
D) 14%

4. What is true about HP Standard Contractual Services?

A) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
B) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
C) The HP Standard Contractual Services are annual services for multiple products on one agreement.
D) Each HP Standard Contractual Services agreement is linked to one hardware serial number.

5. How should you counter the following objection?
"The standard warranty is sufficient."

A) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
B) HP Care Packs allow you to choose from various options that best suit your needs.
C) HP Care Packs give you predictability and greater control on TCO.
D) HP Care Packs expedite repairs to reduce downtime.

Solutions: