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CIPS Operations Management Sample Questions:

1. The DMAIC Methodology includes five phases, what are these?

A) design, manufacture, analyse, implement, control
B) define, manufacture, apply, increase, conclude
C) design, measure, apply, improve, consult
D) define, measure, analyse, improve, control

2. In what circumstances would an organisation use a Fishbone diagram?

A) to demonstrate a pattern has occurred
B) to visually represent links between activities
C) to find the cause of an issue
D) to depict changes in quality

3. At Red Glass Ltd a strategy has been developed by the Operations Department to reduce costs and streamline supply chain operations. This is being incorporated into the organisation's overarching corporate strategy. What is the name given to this type of strategy development?

A) bottom- up
B) structure-related strategy
C) value engineering
D) lean

4. Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?

A) no- TQM includes quality circles and quality function deployment
B) yes- other examples include statistical process control
C) yes- other examples include business process re-engineering
D) no- TQM includes Kansai engineering

5. A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

A) run to breakdown
B) reactive
C) condition-based maintenance
D) preventative

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