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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A. Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
B. Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
C. Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
D. Verify that the extension owners ACCCM role is assigned to the New York location.

Question 2

A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A. Change the Delete Users field to 'no' in the User Parameter.
B. Change the Delete Users field to 'no' in the System Parameters.
C. Change the Inactive Usersfieldto 'yes'in the System Parameters.
D. Change the Inactive Users field to'yes' in the User Parameters.

Question 3

The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A. Main details area
B. User/agent action bar
C. Organization Chart action bar
D. Quick Search

Question 4

A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A. Microsoft Silverlight3.0
B. .NETFramework4.0
C. SQLServer2008 R2Express
D. Microsoft MVC

Question 5

A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)

A. Provisioning Server
B. API Web Services
C. SecurityEngine
D. Configuration Service
E. ACCCM Admin Web Interlace

Solutions: