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Salesforce ADM-261 certification exam is a 105-minute exam that consists of 60 multiple-choice questions. ADM-261 exam is designed to test the candidate's knowledge and skills in various areas, including service cloud configuration, service cloud automation, data management, and security. The passing score for ADM-261 exam is 65%, and the exam fee is $200.

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Salesforce ADM-261 (Service Cloud Administration) Exam is a certification exam that tests an individual's knowledge and understanding of the Salesforce Service Cloud platform. ADM-261 exam is designed for professionals who are responsible for configuring and managing the Service Cloud platform within their organization. ADM-261 exam covers a wide range of topics, including case management, knowledge management, service console customization, and integration with other Salesforce products.

Salesforce ADM-261 exam is intended for professionals who have experience in administering Salesforce Service Cloud, such as system administrators, business analysts, and consultants. To take ADM-261 exam, candidates are required to have a solid understanding of Service Cloud features and functionality, including case management, entitlements, knowledge management, and Service Cloud Console customization. Additionally, candidates should have experience in configuring and managing Salesforce integrations, such as with Salesforce CPQ and Salesforce Field Service.

Earning the ADM-261 certification is a great way for individuals to demonstrate their expertise in Service Cloud Administration and improve their career prospects. Service Cloud Administration certification can help individuals stand out in a competitive job market and increase their earning potential. Additionally, it provides access to a network of certified professionals and resources that can help individuals stay up-to-date with the latest trends and best practices in Service Cloud Administration.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm261-service-cloud-administration/

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