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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

A) Erase the hard disk and restore from a Time Machine backup.
B) Open the Disk Utility and select repair disk permissions.
C) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
D) Startup in Single User mode and use command line tools to correct the permissions.

2.
Examine the image above. What could cause a Mac to display this prohibitory sign at startup?

A) EFI failed to load.
B) An incorrect build of OS X is installed on the hard disk or SSD.
C) Apple Hardware test is loading.
D) The memory is missing or not detected.

3. Mark's MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?

A) Verbose mode
B) Reset PRAM/NVRAM
C) Single User
D) TargetDiskMode

4. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Create a new user in the Users & Groups preferences pane and test in that user.
B) Start the MacBook Pro from an external disk, or netboot image.
C) Create a new location in System Preferences > Network.
D) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.

5. Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?

A) Applications signed with a Developer ID.
B) Applications that install any kernel extensions.
C) Applications available in the Mac App Store.
D) Application from unidentified developers.

Solutions: