About Apple OS X v10.8 Troubleshooting : 9L0-064 Exam Questions

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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) ResettheSMC.
B) Reset the PRAM/NVRAM.
C) Reinstall OS X Mountain Lion.
D) Repair disk permissions.

2. Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?

A) Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
B) Get info on the Time Machine backup disk then select the "Enable encryption" checkbox.
C) Use the Time Machine preferences to re-select the backup disk then select the "Encrypt backup disk checkbox.
D) Erase the disk using the Disk Utility then start a new Time Machine backup.

3. Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?

A) The customer should enable the Automatic login feature in the User & Group preferences.
B) Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
C) This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
D) The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.

4. Teresa would like to share files on her Mac Pro with OS X Mountain Lion over an Ethernet network. Which option is a valid choice to enable this feature?

A) System Preferences> Network> File Sharing > Select the Enable checkbox.
B) Network Utility > Services > Select the File Sharing checkbox.
C) System Preferences > sharing > Select the File sharing checkbox.
D) System Preferences > Security & Privacy > Sharing > Click the Enable button in the File Sharing section.

5.
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?

A) Internet Recovery has started downloading the OS X Recovery system image.
B) The Mac is starting up from an external USB or Thunderbolt storage device.
C) EFI has detected a hardware issue.
D) Apple Service Diagnostics is loading.

Solutions: