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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. The BEST description of the purpose of Service Operation is?

A) To design and build processes that will meet business needs
B) To deliver and support IT Services at agreed levels to business users and customers
C) To proactively prevent all outages to IT Services
D) To decide how IT will engage with suppliers during the Service Management Lifecycle

2. Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

A) Availability Management
B) Demand Management
C) Service Level Management
D) Financial Management

3. Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

A) Service Strategy
B) Continual Service Improvement
C) Service Operation
D) Service Design

4. Effective release and deployment management enables the service provider to add value to the business by?

A) Ensuring that all assets are accounted for
B) Ensures that the fastest servers are purchased
C) Verifying the accuracy of all items in the configuration management database
D) Delivering change, faster and at optimum cost and minimized risk

5. Which of these statements about Resources and Capabilities is CORRECT?

A) Resources and Capabilities are both types of Service Asset
B) Neither Capabilities nor Resources are types of Service Asset
C) Capabilities are types of Service Asset and Resources are not
D) Resources are types of Service Asset and Capabilities are not

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