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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?

A) at least three
B) at least two
C) one is enough
D) at least five

2. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Increase productivity
B) Increase asset functionality
C) Faster software provisioning
D) Real-time asset monitoring
E) Reduce total cost of ownership

3. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk Entry Edition
B) IBM SmartCloud Control Desk for Internal Service Providers Edition
C) IBM SmartCloud Control Desk
D) IBM SmartCloud Control Desk for Managed Service Providers Edition

4. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) Software as a Service
B) Infrastructure as a Service
C) Google Cloud
D) On-premise traditional install
E) Amazon Cloud
F) VM Image

5. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Change and Configuration Database Management
B) Asset Management for IT
C) Service Request Management
D) Capacity Management for IT

Solutions: