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Cisco Systems, Inc. is a leading multinational technology company that offers a wide range of networking and communication solutions to businesses and organizations worldwide. In order to meet the growing demand for skilled professionals in the networking industry, Cisco offers a variety of certification programs that validate the expertise and knowledge of individuals in various areas of networking. One such certification is the Cisco 820-605 exam for Customer Success Managers.
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| Section | Weight | Objectives |
|---|---|---|
| Customer Success Industry Knowledge | 15% | - Customer lifecycle management - Value realization and business outcomes - Customer Success trends and market dynamics |
| Renewals and Expansion | 15% | - Renewal strategies and processes - Identifying expansion opportunities - Driving customer loyalty and growth |
| Customer Success Management | 20% | - Customer engagement and relationship building - Continuous value orchestration - Usage data interpretation and analysis |
| Success Plan Creation | 25% | - Customer journey mapping - Success planning and goal setting - Stakeholder engagement and alignment |
| Barrier Management | 25% | - Developing barrier removal strategies - Identifying adoption barriers - Overcoming resistance and technical hurdles |
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