About Genesys Cloud CX Workforce Management Certification : GCX-WFM Exam Questions

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Genesys Cloud CX Workforce Management Certification Sample Questions:

1. Which two actions are necessary when setting up a work plan?
(Choose two)
Response:

A) Assign call routing preferences
B) Monitor call quality metrics
C) Define shift activities
D) Configure daily shifts

2. Which of the following is NOT a component of a management unit?
Response:

A) Agent Group
B) Queue Assignment
C) Schedule Forecasting
D) Service Goal Template

3. In Genesys Cloud, what is the first step to approve a time-off request?
Response:

A) Synchronize with adherence settings
B) Access the time-off requests page
C) Add a forecast modification
D) Adjust agent availability

4. Which two actions can be managed within the Time-Off Requests Page?
(Choose two)
Response:

A) Approve time-off requests
B) Adjust adherence penalties
C) Synchronize time-off with adherence data
D) View agent availability

5. When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:

A) Set up recurring call reports
B) Establish management units within the business unit
C) Add quality monitoring processes
D) Configure adherence tracking settings

Solutions: