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HDI Help Desk Manager Sample Questions:

1. Which two items should you consider before making Help Desk operational decisions? (Choose two)

A) cost versus benefit
B) implications to other business units.
C) employee opinion
D) personal preference

2. Which three statements about effective inter-departmental relationships are true? (Choose three)

A) You treat people in your organization as if they were your customer
B) Management responsibilities are shared.
C) Information is shared among departments within your organization
D) Other departments are supported even when they make a mistake

3. What is a best practice for providing direction and focus under chaotic circumstances?

A) Assure staff that everything is fine.
B) Offer unpaid leave to your staff.
C) Advise staff that big changes are imminent.
D) Empathize with your team members.

4. What is a best practice for ensuring that you are continuously learning?

A) Go to industry shows every month.
B) Create an individual development plan for yourself.
C) Solicit Web site recommendations from colleagues.
D) Swap jobs with colleagues in other departments.

5. Which statement about contract staffing is true?

A) Contract employees are allowed to work hours that are not specifically defined by their company.
B) Contract employees can only be let go by their company.
C) Contract employees may hinder teamwork if they do not work closely with full-time employees
D) Contract employees receive more benefits than full-time employees

Solutions: