About IBM Information Management Front End Tools and Processes : C2090-045 Exam Questions

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IBM Information Management Front End Tools and Processes Sample Questions:

1. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) within five hours
B) within two hours
C) within one hour
D) the best endeavors

2. What action must always be performed before submitting a new DCF technote?

A) Install the DCF Item Creator application.
B) Forward the PMR to the BackEnd.
C) Check for duplicate items in CAST or the Technote Database.
D) Ask the customer if they agree to open a technote.

3. Which actions can customers perform using the Electronic Service Request tool?

A) open and close their PMRs
B) open, requeue and close their PMRs
C) open, update or search for their PMRs
D) open and escalate their PMRs

4. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 5 business hours
B) the best endeavors
C) within 2 business hours
D) within 4 business hours

Solutions: