Oracle 1Z1-1038 exam is designed for IT professionals, business analysts, and customer service architects who want to validate their knowledge and expertise in the implementation of the Oracle Cross-Channel Contact Center Cloud Service. 1Z0-1038 exam measures the candidate's ability to apply best practices and industry standards to configure and deploy an enterprise-ready contact center solution that offers personalized and consistent customer experiences across all channels. Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification also covers the integration of the contact center solution with other Oracle Cloud services, such as Oracle Field Service Cloud, to deliver exceptional customer service and support.

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Oracle 1Z1-1038 exam covers a variety of topics related to Oracle Cross-Channel Contact Center Cloud 2019, including configuration, reporting, management, and troubleshooting. 1Z0-1038 exam is designed to test a candidate's ability to design and implement solutions using Oracle Cross-Channel Contact Center Cloud 2019, as well as their ability to troubleshoot and resolve issues that may arise.

Reference: https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038