About Salesforce Certified Business Analyst : BA-201 Exam Questions

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Salesforce Certified Business Analyst Sample Questions:

1. The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?

A) Compares processes against CK's closest competitors
B) Proves processes are out of date and require a new solution
C) Shows tangible impact from changes to processes

2. Which method should a business analyst use to show current state business flows in Salesforce?

A) Entity Relationship Diagramming
B) Universal Process Notation
C) Storyboarding

3. The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day.
What did the business analyst fall to do during sprint planning'?

A) Calculate the sprint capacity correctly
B) Prioritize the sprint backlog with stakeholders
C) Create a burndown list of sprint tasks

4. Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?

A) Ask the Salesforce Account Executive to release the idea early.
B) Ask the development team to build a custom solution based on the idea.
C) Ask the support manager to wait until the idea is released.

5. The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

A) Ask the development team to investigate and document all affected components before the story can be written.
B) Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.
C) Write the user story without making any assumptions about how it will be implemented or which components are affected.

Solutions: