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About Cisco Unified Contact Center Enterprise Design (UCCED) : 642-241 Exam Questions

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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

A) Cisco Agent Desktop lets you view agent and team statistics from the desktop.
B) Cisco Agent Desktop lets you transfer calls by using a dial pad.
C) Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
D) Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.

2. Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?

A) service account login
B) Supervisor CTI OS or Cisco Agent Desktop user login
C) WebView user login
D) ConfigManager user access on Admin Workstation

3. The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values. How are they used?

A) The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.
B) The High value is used to size the priority queue for the QoS tagging at AF31.
C) The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.
D) The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.

4. Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop
B) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition
C) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
D) Cisco Unified Contact Center Enterprise Siebel CRM Connector

5. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A) The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
B) All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.
C) The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.
D) The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.

Solutions: