About IBM ICS Social Software Sales Mastery Test v2 : 00M-642 Exam Questions

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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) People don't add to the shareholder value, only profits do.
B) Your people are costing you too much money. Let me show you how to replace them with computers.
C) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
D) Machines are more reliable than people.

2. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Informational (helpful)
B) Incredible (awesome)
C) Insulated (private)
D) Identifying (personalized)

3. What new capability allows the uploading of images and videos so that they can be viewed in-line in IBM Connections?

A) Information center
B) Media center
C) Information hub
D) Media gallery

4. What is the flagship (leading product) of IBM social software?

A) IBM WebSphere
B) IBM Tivoli Manager
C) IBM Lotus Quickr
D) IBM Connections

5. How do you measure the value of a Social Business implementation for a customer?

A) By how satisfied the employees are
B) By measuring key outcome-based goals that track return on investment for key strategies
C) By how many "likes" they get on their Facebook page
D) By the size of the purchase order they sign

Solutions: